Terms & Conditions

Reservation

Age: You must be 18yrs or over. Payment will be taken in full at the time of booking and proof of ID will be required on arrival and presentation of credit card.

All reservations made through this web site must be accompanied by credit card details and the card will be debited the full amount at the time of reservation.

Cancellation And Refind Policy

All cancellations must be received no later than one month prior to your arrival at which time the full amount will be refunded less a cancellation fee of $100NZ.

If you cancel less than one month but more than 7 nights prior to your arrival you will be charged 50% of the total accommodation amount, unless the house is re-let for the period of the cancelled booking when you booking costs will be refunded. In this instance a cancellation fee of $100NZ will apply.

If you cancel 7 nights or less prior to your arrival date you will be charged the total cost of your booking unless the house is re-let for the period of the cancelled booking when your booking costs will be refunded less the cancellation fee of $100NZ.

No shows and cancellations of nights after arrival will attract no refund of the booking.

All cancellations and amendments must be received in writing either by letter or email.

Refunds will only be made the to the credit card debited for the original transaction or by bank transfer to your account by arrangement

Special Events Policy

Bookings over special event periods will be subject so Special Events Terms and Conditions, payment and cancellation policies.

Arrival And Departure Times

Check-in time is 3pm
Check-out time is 10am

Subject to the availability status ,early check-in and late check-out may be available, please check with the House Manager should you require this option. There may be a charge applied for a late check-out.

Child Policy

Extra person charge applies.

Force Majeure

Rod and Wheel House will not be in any breach of this agreement or in any way liable, if it is prevented from complying with the supply of accommodation and other related services by reason of Act of God, Act of Public Enemy, War, Earthquake, Riot, Fire, Storm, Flood, Pandemic, Explosion, Compliance with any Law of Government Restraint Order, Rule Regulations, Strikes, Lock Outs or any other cause not reasonably within the control of the guest house.

Special Conditions

1. Reservations/Bookings
All reservations, bookings and enquiries can be made by phone or email and will be replied to within 24 hours.
For instant confirmation please reserve via our website or alternatively call us directly on NZ 021 025 024 03.
E-Mail address for 24-hrs, 7-day service is: bookings@lumsdenholidayhouses.co.nz

Direct Bookings/Reservations
Direct bookings/reservations with Rod and Wheel House will be at the contracted rates in New Zealand (NZD) dollars and will be due for settlement before arrival by an approved method of payment (Cash, Visa, MasterCard,Amex Card). The above terms and conditions as set out supersede all previous agreements, arrangements and contracts.

Security Bond
A security bond applies to occupying the property. This bond will take the form of a pre-authorised credit card approval and will apply for additional and exceptional expenses incurred with the occupation of the house such as all damage, breakages or losses to the property and/or furniture, furnishings and lock and key replacements. The security deposit will also be applied to any additional or excessive cost of cleaning the premises if they are not left in reasonable order and condition. The bond authorization will be dismissed after leaving the property in good order and repair.

Payment Terms
All rates are quoted in NZ dollars on a per night basis and include GST @ 15%. All accounts must be settled directly with Rod and Wheel House.
The prices indicated are per room, for the number of people and the date(s) selected previously, unless otherwise specified (packages).
The price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand Dollars (NZD) at the exchange rate on the day it is processed.

Notes

Please be advised that PETS ARE STRICTLY NOT ALLOWED.

Smoking- Strictly NO SMOKING inside the property but smoking is permitted outside the house.

It is the guests responsibility to check all documentation carefully.

I hereby guarantee to pay all charges incurred by me including damage, property loss, smoking in the house and excessive cleaning costs. I authorise the use of my credit card number if these are found to be my responsibility.